FAQ

What is 'My Account'? How do I update my information?

It is easy to update your Minkeshopee account and view your orders any time through your 'Account'.

'Account' allows you complete control over your transactions on Minkeshopee

You can Manage/edit your personal data like address, phone numbers, email ids, Change your password and also Track the status of your orders

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID , a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided and the estimated delivery time.

Can I order a product that is 'Out of Stock'?

Products listed as 'Out of Stock' are not available for sale. Please use the order booking ' feature to be informed of the product's availability with sellers on Minkeshopee.

Why do I see different prices for the same product?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Minkeshopee marketplace, where different sellers compete for your order.

Is it necessary to have an account to shop on Minkeshopee?

You can shop on Minkeshopee by providing just your email ID or login thought Facebook and/or MinkMe While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Minkeshopee account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list.

What do I need to know before getting an order gift wrapped?

          Gift-wrap is chargeable per order

          Larger items such as televisions and refrigerators cannot be gift wrapped

 

 

Creation Guidelines

Guidelines For Writing Product Reviews

Product reviews on minkeshopee.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What's Not Allowed?

Customer reviews should be relevant to the product in question. The product review section on minkeshopee.com is for you to share your opinion on the product, and for other customers to research better. minkeshopee.com reserves the right to remove reviews that include any of the following:

Irrelevant review (review consisting of a combination of random characters, random words, repeated content, reviews on another product.)

Service feedback, including availability, order or payment related queries (please use the contact us form for the same)

Html embedded in text is not allowed

References to other retailers is not allowed

Pricing related comments

Personal information (phone numbers, postal address, email address and others)

Profane comments

Inflammatory comments

Copyrighted comments

Plagiarized content. (any content found elsewhere on the internet, even if you're the original author.)

Promotional content

Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)

Reviews written for any form of compensation

Reviews given using fake ids, irrelevant user email ids

Asking for helpful votes

Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)

Feedback about errors in the product description.

 

For sellers

 

Q  How I can list my product on the site?

For listing your products on minkeshopee  website, kindly  contact us .

Q   How customers will see my products?

Once you have listed your products on minkeshopee, potential customers across the India can see your products on our website

Q  How the delivery of products will be done?

Delivery can be done by two ways

1 you will deliver the order on customers address

2 you simply get the package ready and we will deliver your item to the customer.

 

How I will be able to know about the order placed?

Minkeshopee  notifies you by e-mail when an order has been placed and you can also login your seller portal and find all orders placed, pending, returned or cancelled.

 

Q  How I will get the payment from mink E shopee?

Payment will be done according to suppliers policy.

 

Q  What product information a supplier can include

A supplier can include all relevant information which is necessary for  the product.